Terms of Service

These terms of use and sale (the “Terms”) govern access to and use of the Rentalia service, a web application available at https://app.rentalia-pro.com, as well as the purchase of the paid subscriptions offered by NANOCREATIVES.

They apply to any person who creates an account or uses the Service, whether acting in a personal capacity, in particular as a private landlord, or in a professional capacity, in particular on behalf of a real-estate agency.

Certain provisions apply only to Consumers or only to Business Customers; they are identified as such.

In these Terms, the following terms have the meanings set out below.

• “Service” or “Rentalia”: the rental management web application published by NANOCREATIVES and available at https://app.rentalia-pro.com.
• “Customer”: the natural or legal person who subscribes to the Service, for themselves or on behalf of the entity they represent.
• “Consumer”: any natural person acting for purposes outside their trade, business, craft, profession or agricultural activity.
• “Business Customer”: any Customer who is not a Consumer.
• “User”: any person holding an account on the Service, whether the Customer or a team member invited by the Customer.
• “Space”: the workspace created in the Service for a private owner or for an agency, to which the data entered in it is attached.
• “Customer Data”: all information and documents entered, uploaded or generated in a Space, including data relating to tenants, landlords, guarantors and contractors.
• “Subscription”: the paid plan subscribed to by the Customer for a Space.

The Service is published by NANOCREATIVES, a French simplified joint-stock company (société par actions simplifiée) with a share capital of EUR 1,000, registered with the Créteil Trade and Companies Register under number 922 674 577, whose registered office is at 1 Cours Sainte-Marthe, Bâtiment B, 94320 Thiais, France (“Nanocreatives”).

Nanocreatives can be contacted at support@rentalia-pro.com. Other legal information is set out in the Legal Notice of the Service.

The Terms are accepted when the account is created, by ticking the box provided for that purpose. An account cannot be created without this acceptance.

The version of the Terms accepted and the date of acceptance are recorded. This version is identified by the reference 2026-10-30.

Any person accepting the Terms on behalf of a legal entity represents that they have the authority to bind it.

The Terms can be consulted at any time from the Service.

Access to the Service requires the creation of an account. Users undertake to provide accurate information and to keep it up to date.

The Customer creates a Space for a private owner or for an agency. An agency may invite members of its team and assign them roles that determine their rights within the Space. The Customer is responsible for the invitations it sends, the roles it assigns and the use of the Service by the Users of its Space.

Each User is responsible for keeping their credentials confidential and for the actions carried out through their account. They shall inform Nanocreatives without delay, at support@rentalia-pro.com, of any unauthorised use or suspected compromise of their account.

Two-factor authentication is mandatory for Users holding an administration role.

Rentalia is online rental management software intended for private landlords and real-estate agencies. Depending on the plan subscribed to, it allows in particular:

The features available depend on the plan subscribed to and are described in the application. Nanocreatives may develop the Service, in particular to improve it or to adapt it to technical or regulatory constraints, without substantially reducing the essential features of the current plan.

• management of properties and their units;
• management of tenants and leases;
• preparation of rent schedules;
• recording of payments received by the Customer;
• issuance of receipts, rent receipts and account statements;
• follow-up of maintenance requests;
• document management and generation of documents from templates;
• bookkeeping;
• sending of notifications by email, WhatsApp and SMS.

Rentalia does not collect, hold or transfer any rent, security deposit, service charge or other sum due under leases. Tenants’ payments are received directly by landlords or agencies, through the means they determine.

The Service only allows the Customer to record and track the payments it receives. Nanocreatives is not a payment institution, an electronic money institution or a credit institution, and does not act as an intermediary in the financial flows between landlords, agencies and tenants.

Nanocreatives is not a party to the relationships between the Customer and its tenants, landlords, guarantors or contractors.

The Service allows documents to be generated, in particular leases, receipts, rent receipts, account statements and inventory reports, from templates and from the information entered by the Customer.

These templates are provided as drafting aids. They do not constitute legal, tax or accounting advice, and their compliance with the regulations applicable to each situation is not guaranteed.

The Customer remains solely responsible for checking, before any use, that the generated documents are accurate, complete and compliant with the law of the place where the property is located and with the particular situation of the parties, and for adapting them where necessary. Where appropriate, it is the Customer’s responsibility to seek the advice of a legal professional.

The Customer is also responsible for the accuracy of the information it enters and for the content of the documents it uploads.

Users undertake to use the Service in accordance with its intended purpose, these Terms and the applicable laws and regulations. In particular, they shall not:

When entering personal data relating to third parties in the Service, the Customer acts as controller and must comply with the applicable data protection regulations, in particular by informing the data subjects and by having a legal basis for the notifications it sends them by email, WhatsApp or SMS.

• use the Service for unlawful or fraudulent purposes;
• enter, upload or disseminate content that is unlawful or that infringes the rights of third parties;
• attempt to gain unauthorised access to the systems of the Service or to the data of other customers;
• impair the operation or security of the Service, in particular by introducing malicious code or by placing an excessive load on its resources;
• use the notification features to send unsolicited messages or messages unrelated to rental management;
• copy, decompile or extract all or part of the Service except where permitted by law.

The Service is offered under the following plans:

The applicable prices are those displayed in the application, or set out in the quote, at the time of subscription. The content of each plan is described in the application.

The Subscription is billed monthly or yearly, at the Customer’s choice. Yearly billing corresponds to twelve months of service for the price of ten months of the monthly subscription.

Nanocreatives may change its prices. Any change is notified to the Customer before it takes effect and applies only from the following billing period. A Customer who does not accept the change may cancel its Subscription before that date.

• STARTER and PRO: plans subscribed to directly in the application, whose price is displayed in the Customer’s currency;
• ENTERPRISE: plan subject to a quote issued by Nanocreatives; the specific terms agreed prevail over these Terms in the event of conflict.

The Customer may benefit from a free 30-day trial period, without providing any payment card details. No paid Subscription is taken out automatically at the end of the trial period.

At the end of the trial period, continued full use of the Service requires the purchase of a paid Subscription. Failing that, the Space is placed in read-only mode and then suspended, under the conditions set out in Article 14.

The price of the Subscription is payable at the start of each billing period. An invoice is issued for each period billed.

Payment is made by card, through the payment service provider Stripe Payments Europe, Ltd., or, in certain countries, by bank transfer. The available payment methods are indicated in the application.

Card details are entered and processed directly by Stripe. Nanocreatives neither records nor stores card numbers.

The Subscription is entered into for the billing period chosen, monthly or yearly. It renews automatically for a period of the same length unless cancelled.

The Customer may cancel its Subscription at any time from the application or by writing to support@rentalia-pro.com. Cancellation takes effect at the end of the current period; the Service remains accessible until that date.

Any period that has started is due in full. No full or partial refund is made for a period that has started, except where required by law, in particular where the right of withdrawal provided for in Article 15 is exercised.

Where the Customer is a Consumer, Nanocreatives informs the Customer of the option not to renew its Subscription under the conditions provided for by the applicable consumer law.

Nanocreatives may terminate the Subscription in the event of a serious breach of these Terms by the User, after a formal notice that has remained without effect, or without notice where the breach compromises the security of the Service or the rights of third parties.

If payment is not made when due, or at the end of a trial period not followed by the purchase of a Subscription, the Space is placed in read-only mode for a grace period: the data remains viewable but can no longer be modified.

If the situation is not remedied by the end of the grace period, access to the Space is suspended.

Customer Data remains retrievable for a period stated in the application, of at least 30 days, before being deleted under the conditions set out in Article 20. Payment of the outstanding amounts during that period restores access to the Space.

This article applies to Consumers residing in a Member State of the European Union, and in any other case where the applicable law provides for a right of withdrawal.

The free trial period entails no financial commitment. The paid Subscription contract is concluded on the date the Subscription is purchased.

In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Consumer has fourteen days from the conclusion of the Subscription contract to exercise the right of withdrawal, without having to give reasons and without incurring costs other than those mentioned below.

As the Service is provided from the time of subscription, a Consumer who wishes to access it before the end of the withdrawal period makes an express request to that effect when subscribing. By making that request and starting to use the paid service before the end of that period, the Consumer expressly requests immediate performance of the contract. If the Consumer subsequently exercises the right of withdrawal, the Consumer remains liable, in accordance with Article L. 221-25 of the French Consumer Code, for an amount proportionate to the service provided until the Consumer communicated the decision to withdraw.

Nanocreatives refunds the sums paid, less that proportionate amount where applicable, no later than fourteen days after receiving the withdrawal decision, using the same means of payment as for the initial transaction, unless the Consumer expressly agrees to another means.

To exercise the right of withdrawal, the Consumer notifies the decision before the end of the period by means of an unequivocal statement sent to support@rentalia-pro.com or by post to the registered office of Nanocreatives. The Consumer may, but is not required to, use the model withdrawal form reproduced below.

• To NANOCREATIVES, 1 Cours Sainte-Marthe, Bâtiment B, 94320 Thiais, France, support@rentalia-pro.com:
• I hereby give notice that I withdraw from my contract for the provision of the following service: [description of the Subscription and of the Space concerned]
• Subscribed on: [date]
• Name of Consumer: [name]
• Address of Consumer: [address]
• Signature of Consumer (only if this form is notified on paper)
• Date: [date]

Nanocreatives endeavours to make the Service continuously accessible and uses reasonable means to achieve a high availability target. This target does not constitute a guarantee.

The Service may be temporarily interrupted for maintenance, updates or security operations. Nanocreatives endeavours to inform Users in advance when the operation is scheduled.

Access to the Service requires an internet connection and compatible equipment, which remain the User’s responsibility. The delivery of notifications by email, WhatsApp or SMS depends on third-party providers and operators; their actual delivery is not guaranteed.

Nanocreatives is bound by an obligation of means (best-efforts obligation) in providing the Service.

The Customer is solely responsible for Customer Data, its accuracy, its use of the Service and of the generated documents, and the decisions it makes on the basis of information obtained from the Service.

With respect to Business Customers, and to the extent permitted by law, Nanocreatives is not liable for indirect damage, such as loss of revenue, profit, customers or opportunity, nor for damage resulting from use of the Service that does not comply with these Terms.

Nanocreatives is not liable for failures resulting from force majeure within the meaning of Article 1218 of the French Civil Code, nor for failures attributable to a third party or to the User.

Nothing in these Terms limits or excludes the liability of Nanocreatives where the law prohibits it, in particular in the event of gross negligence, wilful misconduct or personal injury. These Terms do not affect the rights that Consumers derive from mandatory statutory provisions, in particular the legal guarantee of conformity applicable to digital content and services.

Nanocreatives processes personal data relating to its Customers’ accounts and billing as controller, under the conditions described in the Privacy Policy of the Service.

For data that the Customer enters in the Service about third parties, in particular tenants, landlords, guarantors and contractors, Nanocreatives acts as processor on behalf of the Customer. This processing is governed by the Data Processing Agreement, which forms an integral part of these Terms.

The Service, its software, interfaces, document templates, distinctive signs and content are the property of Nanocreatives or its licensors and are protected by intellectual property law.

Nanocreatives grants the Customer, for the duration of the trial period and of the Subscription, a personal, non-exclusive and non-transferable right to access and use the Service, and to allow the Users of its Space to do so, for the purposes of its own rental management activity.

The Customer retains all its rights in Customer Data. It authorises Nanocreatives to host, reproduce and process that data solely to the extent necessary to provide the Service.

The Customer may freely use, for the purposes of its activity, the documents generated using the templates of the Service.

At the end of the Subscription, for whatever reason, or following a suspension, Customer Data remains retrievable for a period stated in the application, of at least 30 days.

At the end of that period, or when the account is closed, the data is deleted or anonymised, except for data that Nanocreatives is required to retain under a legal obligation, in particular billing and accounting data, which is retained for ten years.

It is the Customer’s responsibility to retrieve, before deletion, any data it wishes to keep.

Nanocreatives may amend these Terms, in particular to take account of changes to the Service or to the regulations. Each version is identified by its date.

Users are informed of changes before they take effect. Where a change is material, a new acceptance is requested. A Customer who refuses a material change may cancel its Subscription.

These Terms are governed by French law.

In the event of a dispute, the parties shall seek an amicable solution. The Customer may send its complaint to support@rentalia-pro.com.

For Business Customers, any dispute relating to the formation, interpretation or performance of these Terms falls within the exclusive jurisdiction of the courts of Créteil.

Consumers retain the protection afforded to them by the mandatory provisions of the law of their country of habitual residence. They may bring proceedings before any court having jurisdiction under the law, in particular the court of their place of residence.

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, Consumers may use a consumer mediation scheme free of charge with a view to the amicable resolution of a dispute with Nanocreatives, after having first attempted to resolve the dispute directly by means of a written complaint sent to support@rentalia-pro.com.

The contact details of the competent consumer mediator are available on request at support@rentalia-pro.com.

These Terms were drafted in French. This English version is a translation provided for information purposes; in the event of any discrepancy between this translation and the French version, the French version prevails.

For any question about these Terms or the Service, or for any complaint, Users may write to support@rentalia-pro.com or send a letter to the registered office of Nanocreatives.